CUSTOMER SERVICE FAQ



| FAQ | CONTACT US

Not surprisingly, we get a fair number of the same questions when guys write in.  If you’ve sent us a support request, you can expect to hear back from us, but we’ve put this page together to speed things along.

1.) Where Can I Access My Content?
2.) I Don’t Have Access To My Content – Help!
3.) What Is TSMHelpDesk.com And Why Is It On My Card Statement?
4.) What’s This Charge On My Card?
5.) What Do I Get With My Subscription?
6.) Why Can’t I Buy ______?
7.) Can You Burn A DVD for me?

WHERE CAN I ACCESS MY CONTENT?

If you’ve purchased a product from us, you can head on over to our Private Members Community, and login with the username and e-mail you created when purchasing your product. You’ll find your product under the “programs” section. You should have received an email with detailed instructions – if you didn’t, please check your Spam folder, and if you still don’t see it, let us know.

I DON’T HAVE ACCESS TO MY CONTENT – HELP!

First things first – are you logged in?  When you purchased the product, you created a username and password, which you can use to access the Private Members Community.  If you’re already logged in, trying logging out, then in again.

If that doesn’t work, try a hard reset (CTRL+F5 or CMD+SHIFT+R) in your browser, or worst case, try a new browser – we recommend Chrome and Firefox.  This system has been successfully used by guys all over the world with all sorts of browsers and Internet connections, so if it’s not working for you, it’s probably a temporary blip or something weird on your computer.  Worst case, open a support ticket and we’ll work with you to get it fixed.

WHAT IS TURNSEVEN / TSMHELPDESK.COM AND WHY IS IT ON MY CARD STATEMENT?

Besides our website at www.thesocialman.com, we also have a variety of home training programs we sell. These include…

- The Girlfriend Activation System
- The Desire System
- HOW2TXTHER
- Unbreakable
- Fearless

If you see a charge on your credit card from TSMHelpDesk.com, then either you, or someone in your family purchased one of our products.

WHAT’S THIS CHARGE ON MY CARD?

Don’t worry – we didn’t turn your credit card details over to hackers.  in fact, it’s stored securely on our server, and no one can even see the full account number – the last four digits are the only things readable to us humans.  And if there’s a charge there from us, it wasn’t an accident, so let’s clarify things for you.

On a  number of our programs, we include micro-subscriptions to provide you with additional material.  It’s our way of making sure that you get the most out of the course.  The subscriptions always have a set time window so they don’t drag on forever, and if you follow along with the material we’ve created, you will experience profound changes and better results.

We attempt to make it as clear as possible that these micro-subscriptions are a part of the courses.  If you missed it, you can look at the Sales Page for any particular course, the details on it’s Checkout Page, the Terms of Service you agreed to at checkout, and in the Email Receipt that came with the course.  We’ve been in business for a long time, and trust us, it’d be very bad business to be deceptive about this sort of stuff.

With that said, if you missed all of those notices and the charges you’re seeing are unexpected, we can work with you to reverse some of the charges.  Just let us know what you think is fair and we’ll make sure that you are happy.

WHAT DO I GET WITH MY SUBSCRIPTION?

The Ten Code:  You’ll get three new instructional videos a month, along with our monthly interview series, and a full texting transcript to follow the same path that Christian took to build up his own primary, passive, and active value and become an “ideal 10″.  The course lasts for twelve months, for a total of thirty-six videos.  The Ten Code is $67 a month, and you may receive a 14-Day Trial with your purchase of The Girlfriend Activation System, Unbreakable, and HOW2TXTHER.

Fearless Perspectives: You’ll get two new videos a month, to give you new perspectives on how other top guys use the six Fearless actions to get blistering results when they’re picking up women.  The course lasts for three months, for a total of six videos. Fearless Perspectives is $39.97 a month, and you may receive a 14-Day Trial with your purchase of Fearless and/or Fearless Live!

Way Of The Rake: You’ll get 2 to 3 new videos per week, along with one of David Tian’s exclusive “Lay Reports” and the “East Meets West” Interview Series.  The content includes David’s most effective dating techniques and strategies, and will give you so many new ideas on how to flirt, tease, build attraction, and make connections with new women.  The course lasts for seven months.  The Way Of The Rake is $67 a month, and you may receive a 14-Day Trial with your purchase of Desire.

ACCESSING YOUR STUFF

All of the material is available along with it’s associated “Main” product.  For example when you are on the Unbreakable section of the website, you’ll see a few links in the menu bar, including one for Completely Unbreakable – that’s where you can find it.

We’ve set the material to “drip” out over a period of time so that you’re not overwhelmed with information, but rather, can watch and learn at a pace that allows you to actually get the most out of it!

WHY CAN’T I BUY ______?

If you’re interested in a product but don’t see any way to purchase it, then that means it’s temporarily not for sale.  We are always gathering customer feedback and tweaking things, working to make our products the very best that they can be.  So if you don’t see that something is currently available, that probably means that we’re working to make it even better.  As long as you’re on our mailing list, you’ll be notified when it comes online again.

CAN YOU BURN A DVD FOR ME?

Except where expressly stated, our materials are not available on DVD.